Support center


I’ve paid for the tickets but I haven’t received them by e-mail.

You can always download your ticket from your account at

Possible reasons:

  1. Not enough time from the moment of payment has passed (there might be a delay up to 2 hours, but generally, you can find your ticket in your account almost immediately)
  2. Wrong e-mail address stipulated. Make sure you have stated the same e-mail address which you used when creating your account.
  3. Letter might be marked as junk mail.

Other questions

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